Terms of service

Quote request and confirmation

The form on this site is a quote request: it does not book a date and does not commit you to anything. No payment is requested online.

After reviewing your request, we send you a written confirmation (by email) stating: the description of the services, the total price and applicable taxes, the planned date and time window, the payment terms, and the cancellation conditions. The contract is formed only when you accept this confirmation.

Prices and payment

Prices are set by quote, based on the services chosen, the size of the space and its condition. Taxes (GST and QST) are added when they apply and are shown in the confirmation.

If the condition of the space is clearly different from what was described, we talk with you before starting. No extra charge is made without your agreement.

Access, preparation and safety

You give us access at the agreed time, with water and electricity. Let us know in advance about pets, fragile or valuable items, and surfaces that need special care.

For everyone's safety, we may refuse or stop work that presents a hazard (for example: significant mould, hazardous materials, unsafe structure). In that case, only the work completed is billed.

Cancellation, rescheduling and refunds

You may cancel or reschedule an appointment free of charge up to 24 hours before the scheduled time, by email or by phone.

A later cancellation, or being unable to access the premises, may lead to a fee only if it is clearly stated in your written confirmation.

As provided by the Civil Code of Québec, you may end the service contract at any time; you then pay only for the value of the work already done and the expenses incurred.

If an amount was paid in advance for a service that was not provided, it is refunded in full no later than 15 days after the cancellation.

We may need to reschedule (storm, emergency, equipment failure). We let you know as soon as possible and offer a new date; if it does not suit you, nothing is owed and any advance payment is refunded.

Satisfaction

If an item included in the confirmation was not done properly, let us know within 24 hours after the cleaning, ideally with photos. We come back to fix those points at no charge.

Damage

We take care of your belongings. If breakage or damage is caused by our fault, let us know promptly: we take responsibility in accordance with the law.

We are not responsible for normal wear or for defects that existed before our visit.

Website content

The photos on this site illustrate our services. The before/after comparisons are example images, as stated in the note that accompanies them.

Information on the site may change; the written confirmation you receive is what applies to your service.

Applicable law and recourse

These terms are governed by the laws of Québec, including the Consumer Protection Act, which takes precedence whenever it gives you more rights. For any question or complaint, please write to us first; you may also contact the Office de la protection du consommateur.

These terms exist in French, English and Spanish; in case of difference, the French version prevails.